A really interesting read on the effect of social media on the worlds events in 2011.
The last of my blog posts on the patterns of web 2.0 will focus on the idea of doing more with less or more concisely using lightweight models & cost-effective scalability in order to build a scalable, cost-effective strategy encompassing business models, development models, and technology to deliver products to market faster and cheaper without sacrificing future growth (Watson, 2011). Web 2.0 has enabled this new trend in online business by offering a number of facets:
- The decreasing price of hardware, bandwidth, and software
- Open source, easy to access software
- Companies have learnt from the dot com bust in the late 90s
- The success of word of mouth and the viral marketing in todays online world
- Agile development models (Google Offers Example)
Reddit is a social news website that was launched back in 2005, the main function of the website is to allow users (know as redditors, on the site) to submit links to content they have found on the web, these can range from virtually anything, users are also able to submit posts that contain their own thoughts and opinions. The rest of the Reddit online community is then able to vote the posts up or down with the most successful links gaining prominence by reaching the front page. Reddit also attempts to organise the topics of the posts by placing them into communities (called subreddits on the site) – Although to date there are over 67,000 communities to view, which just seems a tad excessive in my opinion.
Reddit wasn’t the first web site to create this social news phenomenon, but it has been successfully in steadily increasing its user base. One of its rivals Digg has recently seen the number of visitors to its site drop, with many users of Digg moving over to the rival Reddit. Why is this? Many believe its due to Digg’s change in online software, which turned many users away – further proving how importnat it is to get online web applications right, even if they are free.
In the early part of this year, the former co-founder of Reddit – Alexis Ohanian wrote a blog post discussing why he believes Reddit has become so successful. Redit now attracts over 1 million page views a month and is currently listed as a top 100 website. According to Alexis Ohanian the success of Reddit is down to three things:
- The Software: Reddit’s commenters operate in a system that quickly promotes the good and hides the bad… making the news stream extremely efficient.
- Enpowered Users: News thats curated by the readers, not editors… sounds very web 2.0 right?!
- Nurtured community: Listening to its users.
- Scale Pricing & Revenue Models: Reddit has a number of membership models ranging from the free account to a month subscription based appraoch. While the site also sells advertising opportunities like many other web 2.0 ventures.
- Scales fast: Despite becoming a top 100 website and buying up more storage space, Reddit still only employees 4 engineers to maintain its 48TB of disk memory and 44.4 trillion bytes of data.
How does the future look for Reddit? Reddit’s ability to be agile and be cost effective in scaling has lead it to be successful and while its competitors are laying workers off, Reddit continues to grow and will do for the foreseeable future – although how it will react to the webs ever changing environment will determine if its successful or become just another Digg.
Without a doubt the web has changed the way we shop, and as Australian retailers start to respond and react to the realisation that consumers can get a better choice and often a more competitive price by turning to the web. One of the driving forces behind this is a theory called “Leveraging the Long Tale”, the term was coined by editor of Wired magazine Chris Anderson in 2004. But what does it mean?
The theory of the Long Tail is that our culture and economy is increasingly shifting away from a focus on a relatively small number of “hits” (mainstream products and markets) at the head of the demand curve and toward a huge number of niches in the tail. Chris Anderson (2004)
But why is this so prominent on the world wide web? The reason is with no shelf space to pay for and, no manufacturing costs and hardly any distribution fees, a “miss” sold is just another sale, with the same margins as a “hit”. From a website point of view a “hit” and a “miss” are both just entries in a database called up on demand, both equally worthy of being carried. As a result there are no longer a need to lump products together in order to make money, suddenly popularity no longer has a monopoly on profitability. To emphasize this point, below are some Longtail Facts:
- The average Barnes & Noble carries 130,000 titles. Yet more than half of Amazon’s book sales come from outside its top 130,000.
- The average Blockbuster carries fewer than 3,000 DVDs. Yet a fifth of Netflix rentals are outside its top 3,000 titles.
- Rhapsody streams more songs each month beyond its top 10,000 than it does its top 10,000.
- Build on the driving forces of the Long Tail: With Amazon being one of the most prominent long tail retailers on the web, Audible.com follows there lead by offering a broader range of services (in there case audiobooks), these range from popular best-sellers and more specific niche market books, by doing this they open there market base up and attract a greater range of customers.
- Use algorithmic data management to match supply and demand: Having been brought by Amazon, Audible.com uses the same successful pioneered algorithm to help customers find products of a similar interest and boost add-on sales.
- Use an architecture of participation to match supply and demand: Audible uses product reviews and popularity rankings in order to provide users with and customers with insight into the “wisdom of crowds”. From my perspective, I rarely buy anything without Googling or reading the customer reviews, so having the website provide them for me certainly helps my purchasing habits.
- Leverage customer self-service to cost effectively reach the entire web: Audible.com does a great job of this by providing the files but its up to the customer to choose the file format they require and place it onto the device. The customer can also maintain there account and access previously downloaded content from there home page. Audible.com has also created its own app, as a way for its customer to access its service above the level of a single device (another Web 2.0 facet).
- Leverage the low-cost advantages of being online: Audible.com has been able to take advantage of being online by automating many of the process, the service allows the user to click to download (on demand), allowing them to have the content almost immediately.
How did the Wedding effect the Social Media streams:
As the internet has grown and Web 2.0 has emerged, a number of new developments have hit the web. Amongst these has been the development of “Perpetual Beta”, but what does it mean? According to leading Web 2.0 spokesman Tim O’Reilly, Perpetual Beta is a key facet of the growth of web 2.0 and is defined as:
Users must be treated as co-developers, in a reflection of open source development practices (even if the software in question is unlikely to be released under an open source license.) The open source dictum, ‘release early and release often’, in fact has morphed into an even more radical position, ‘the perpetual beta’, in which the product is developed in the open, with new features slipstreamed in on a monthly, weekly, or even daily basis. It’s no accident that services such as Gmail, Google Maps, Flickr, del.icio.us, and the like may be expected to bear a ‘Beta’ logo for years at a time
Google who are synonymous with cutting edge web applications and even more synonymous with betas. Ever since the start of Google there have been a number of Google Betas that have ended up being fully -fledged web applications, these have ranged from Google search, GMail, Google Maps, Google Chrome, Google TV and many more.
In January 2011 the multinational company launched a new service called Google Offers which is currently only available in a limited number of metropolitan areas within the United States. The idea of Google Offers is to provide subscribed users with an e-mail with a local deal of the day. They then have the opportunity to buy that deal within a specific time limit (usually 24 hours). Once enough people have made the purchase, the Google Offer is triggered and users get a discount.
This isn’t a new idea, one of the leaders in this field is a company called Groupon; Groupon features a daily deal on the best stuff to do, see, eat, and buy in more than 565 cities around the world. By promising businesses a minimum number of customers, Groupon can offer deals that aren’t available elsewhere (for more on Croupon try reading a fellow classmates blog post). As a result of Groupons success Google attempted to buy the company in November for $6 billion. As a result of that failed buyout Google set about creating its own service called Google Offers. In addition to the features offered by its competitors Google has also introduced a new element to the coupon subscription game, as Google Offers displays deals on a map (integration of Google Maps) and allows users to pick bargains based on location and compare competing deals within the service. Google has also integrated it into a number of other web 2.0 services including Facebook, Twitter, Google Reader, Google Buzz and e-mail sharing options. Below is a video on how Google see the system working…
But how does this new beta service from Google stack up against the idea of “Perpetual Beta”? According to Watson (2011), successful beta services have a number of common features, how these features relate to Google Offers is shown below:
- Release early and release often: As with many new products, their are often growing pains. To alleviate some of these issues Google as it has done in the past with previous services has released a streamlined service that is only available in 5 locations. Then Google will continue to be add features/releases as the service grows using agile and iterative development techniques.
- Engage users as co-developers and real-time testers: One of the main reasons Google has limited the availability of the service to just a number of towns is to allow them time to get the service right before making it national and global. By using a small sample audience and real life testers to start off with Google is able to assess its users behaviour and statistics to make informed product decisions that will allow for a better rounded service.
- Instrument your product: One of the major advantages of a web 2.0 based system compared to a desktop driven environment, is that the service provider is able to compile statistics and capture what users are saying about your product in order for the provider to create a better system and a far more user friendly driven environment.
- Incrementally create new products: Theres a saying “What version of Google are you running?”. Google has made a name for its self by launching products in beta and then gathered significant feedback from users, which is then used to incrementally added new features which are done in such a way that the user unlike a desktop OS is unaware what version of the web 2.0 service that there running. New features will almost certainly continue to grown with Google Offers.
- Make operations a core competency: Google has become far more than a search engine, and its management of data to day data has played a large part to its success and its able to utilize what information it gathers to its users. Google Offers is no different as it uses many facets of Googles business and makes Google Offers seem a collaboration of current Google products – while finding a niche and need within the market place.
As Google continues to grow its online business, it will inevitably continue to utilize a “Perpetual Beta” approach as a way to make its products better and faster for its users. As its does so it continues to move away from one of its competitors:
“Microsoft’s business model depends on everyone upgrading their computing environment every two to three years. Google’s depends on everyone exploring what’s new in their computing environment every day.” (Wainewright, 2005)
This statement alone in my opinion shows how Microsoft, once the leader of IT on the planet is being overtaken by its competitors as they embrace new technology.
As for the electronic coupon idea, the pool of services in this domain is starting to get crowded, with Google entering the market and Facebook having launched Facebook Deals to connect users and local businesses with discounts, all this competition can only mean good things for there users. For a more im depth review of the coupon services check out this infographic.
As Web 2.0 becomes more and more ingrained into our every day lives, theres a growing need for our information and documents to be available on any device we use throughout the day. According to Web 2.0 expert Tim O’Reilly the emergence of web 2.0 has enabled users to know longer be limited to a PC platform. O’Reilly goes on to say how web 2.0 has enabled this device flexibility and despite it not being a new phenomenon its more of a realisation of the true potential of the web platform, and how you should design your application from the get-go to integrate services across handheld devices, PCs, and internet services.
As for myself, i could use my MacBook, iPhone, a Windows Desktop or an iPad at any point on any given day. One way i try to keep all my information together is via Dropbox. Dropbox for those of you who are not familiar with it is a Web-based file hosting service – A Cloud Service. The idea is simple – you save files such as documents, photos, or videos to a folder on your computer – Mac or PC – and the files automatically sync to any other computer or mobile device you use – you can also share any folder with a friend. It was started in 2007 and has since grown to 25 Million users, whats even more impressive is the fact that Dropbox reported 4 million users in January of 2010 and 1 million users in April 2009, thats a substantial increase in users – and a clear sign that Web 2.0 and Cloud computing is becoming part of mainstream culture.
But more importantly Dropbox is a prime example of a “Software Above The Level Of A Single Device” is succeeding in today’s web driven environment. Dropbox is currently offered on 7 different devices (Mac, Windows, Linux, Android, Blackberry, iPhone and iPad), by developing the software to work on an abundant number of devices, not only does it open up the number of possible users but also allows users to access there data anywhere by virtually any means. According to Watson (2011), in order for these pieces of software to be successful on a magnitude of devices they often have a number of key characteristics in common, below is these characteristics and how Dropbox echoes them.
- Design from the start to share data across devices, servers and networks: Dropbox was designed to work within a web browser or via the official app, as smart-phones have hit the mass market Dropbox grew and has develpoped device specific applications. And there not stoping there – according to a recent press release: “Next up, it will be TVs, cameras and even automobiles”, said Drew Houston, CEO and co-founder of Dropbox. “It’ll be everything with an on switch,” Houston said. “Literally, anyone with an Internet computer or phone can find Dropbox useful. That’s really all walks of life.” (Drew Houston – Dropbox’s Chief Executive, 2011)
- Extend Web 2.0 to devices: Dropbox not only has a standalone app on all aforementioned platforms, but also has a fully working website for computers and mobile devices, allowing users to get hold of their data from even more devices.
- Use the power of the server to make the devices smarter: With very little storage space provided on modern phones, Dropbox and its servers have enabled users to carry around their information and data without taking up precious space on there phone. Furthermore from a desktop standpoint, the service has enabled users to get rid of those pesky flash pen drives that often get lost or damaged.
- Leverage devices as data and rice media sources: One of the features Dropbox pushes the most is how the service can enabled mobile devices to data-capture sources for photos, videos, audio, and text and how easy these are too share with friends and family. This was mentioned during the recent press release: “The company is working on a lot more in the photo space, and today released a new version of its iPhone/iPad app that enables people to mass upload photos to Dropbox. In the future, finding a way to sync and manage photos among a variety of photo services from iPhoto to Picasa seems a natural next step.” (Drew Houston – Dropbox’s Chief Executive, 2011)
- Work around limitations in input and display: With such a wide variety of offerings on numerous devices, Dropbox has considered the different hardware limitaions of each device and applied extra effort on interaction design to optimize customers ability to use your service.
- Enable data location independence: Dropbox’s killer feature as your all aware by now is its ability to allow users to seamlessly keep data synchronized across a magnitude of devices and allows users the opportunity to have accesses to their information 24 hours a day.
Being a Mac user for a number of years now, i have rather become expectant of applications providing me with a rich user experience that satisfies not only the functional requirements (eg: Word Processing, photo editing or music management), but i also expect a level of aesthetics via the graphical user interfaces. This attention by the software manufactures to a rich user experience is becoming more and more apparent in a browser based application. Typically a web application is considered to have a path of page based interaces that are often associated with slow click and wait interactions(Watson, 2011), this is changing and its all thanks to the growing emergence of Web 2.0.
According to O’Reilly one of the key patterns of web 2.0 is a rich user experience, the idea is that users like my self want a aestichally pleasing GUI-style application experience so why not bring a web based applications with rich user interfaces and PC-equivalent interactivity. One of the first applications to do this was Google’s Gmail service, this didn’t occur according to O’Reilly until 2004 when Google launched there Gmail webmail service – more on this later.
One of the main reasons towards this shift was the emergence of the next wave of coding platforms such as AJAX, which have allowed for the creation of these rich user applications. But when i first heard the term all i thought of was Ajax of Amsterdam Football Club, so below is a small summary of what the platform is, for those who are not aware.
Gmail as most of you are aware is the tech giants free webmail, its allows users to do almost everything that a stand alone application such as Outlook or Mail does but it is based within a web browser. There are a number of features to Google’s Gmail application that make it a great example of providing the user with a rich user experience, below is a summary of what these user face patterns are and how Gmail meets them:
- Combine the best of desktop & online experiences: the Gmail service not only offers a desktop style interactivity but also a fast performance with no visual page reloads. While doing this it is able to provide a access to any device at any time, anywhere… something the web is exceptional at.
- Usability and simplicity first: Google strive on making there application simple and easy to use. and they have done the same with the Gmail interface, it meets all of Nielson’s heuristic design approaches for the web as well as providing the user with a common interface that is the same as its desktop alternative.
- Matching the technology to to the usage requirements: Gmail is able to provide users to ability to access there email from a huge range of opertaing systems, platforms, devices and broswers, by using the correct coding techniques… in there case AJAX.
- Search over Structure: Just like you would expect with a desktop equivalent a web application of any magnitude should have a search facility to speed up data retrieval…. luckily Google are the pioneers of online searching so as you would expect Gmail features a fully fledged Google Search, that makes finding those old emails a breeze.
- Adaptive Personalization: Just like a desktop and most desktop software, Gmail provides the user with a vast range of personalization options ranging from; backgrounds, themes, signatures and many more. This gives the user a feeling of ownership, just like a personal computer of desktop app.
As the Gmail example has shown using web-based software no longer means sacrificing the quality of the user experience and as a result the power of data-rich, collaborative, networked applications are coming closer to their full potential as a result users can expect a more compelling user experience with over featured software becoming a thing of the past. Furthermore web applications provide the option for greater collaboration (another web 2.0 pattern) between peers and a reduce in the need to have a single machine that can perform a task. Finally web applications that utilise a rich user experience can not only expect a migration of new users but also provide a higher user satisfaction and competitive advantage as many of these services are free and never require updating and outlaying of further funds, even when extra features are added to the service.
Despite this want to move to the web, a growing trend is to actually make these apps seem like a desktop application, for example there are now a large number of site specific browsers that even provide the webiste with an icon in your dock and a direct link to the web application. Personally i havent used this for Gmail but i have a Fluid “Facebook” broswer that allows me to contain my “Facebooking” to one application. This trend can be seen in two ways:
- People arnt quite ready to let go of there desktop yet, or
- The move is already made and they want to gain access to the service faster.
In my opinion with the emergence of HTML 5 and the continuation of other web based presentation code, dynamic websites are only gonna continue to grow and the transition from a desktop interface model to an online model will inevitable continue. What do you guys think?